Return & Refund Policy

Return & Refund Policy – Sexy Time Hume

At Sexy Time Hume, we want you to shop with confidence. If you are not completely satisfied with your purchase, this policy explains how returns, refunds, and exchanges are handled.

This policy is designed to comply with applicable United Kingdom consumer protection laws, including the Consumer Rights Act 2015, where applicable.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned with its original packaging where possible.

  • Include all accessories, manuals, and original tags.

  • Be suitable for resale upon inspection.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned unless they are faulty.

These include:

  • Intimate or adult products that have been opened, used, or where the hygiene seal has been broken.

  • Personalised or custom-made products.

  • Gift cards.

  • Items clearly marked as non-returnable or final sale.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

How to Request a Return

To start a return, please contact our customer support with:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

Once your request has been reviewed, we will provide instructions for returning your item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The item is faulty or defective.

  • You received the wrong product.

  • The item does not match its description.

For your protection, we recommend using a tracked delivery service when returning items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Where appropriate, we will arrange a replacement, repair, or full refund in accordance with your statutory rights.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Your refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Most refunds appear within several business days after being processed.

Exchanges

If you would like to exchange an item for another product, please contact us before returning your order so we can confirm product availability and advise you on the next steps.

Late or Missing Refunds

If you have not received your refund after it has been approved:

  • Check your bank account again.

  • Contact your card issuer or payment provider.

  • If you still need assistance, please contact our customer support team.

Your Consumer Rights

Nothing in this policy limits or excludes your statutory rights under applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Sexy Time Hume

Address: 2/49 Sheppard St, Hume ACT 2620, Australia

Website: sexytimehume.shop

Phone: +61 2 6260 2211