Shipping & Delivery Policy

Last Updated: July 2026

At Sexy Time Hume, we are committed to processing and delivering orders as efficiently and safely as possible. This Shipping & Delivery Policy explains our order processing, shipping options and delivery procedures for customers across Australia.

Shipping Destination

We currently deliver to eligible addresses within Australia.

Orders may be delivered using trusted courier, postal, logistics and fulfilment partners depending on the destination and shipping service selected.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin preparing it for dispatch.

  • Orders are generally processed within 1–3 business days.
  • Business days are Monday to Friday, excluding applicable Australian public holidays.
  • Orders placed on weekends or public holidays will generally begin processing on the next business day.
  • Additional processing time may occasionally be required during periods of high demand or where order verification is necessary.

You will receive confirmation once your order has been dispatched.

Shipping Options

Economy Shipping

Estimated Delivery Time: 5–8 business days
Cost: FREE

Standard Shipping

Estimated Delivery Time: 3–4 business days
Cost: AUD $30.00

Delivery estimates generally begin from the date your order is dispatched rather than the date the order is placed.

Delivery Timeframes

The delivery timeframes shown on our website are estimates unless expressly stated otherwise.

Actual delivery times may vary depending on factors including:

  • Your delivery location
  • Courier network conditions
  • Weather events
  • Public holidays
  • Peak shopping periods
  • Unexpected transportation disruptions
  • Circumstances outside our reasonable control

We will make reasonable efforts to ensure orders are processed and dispatched within the stated timeframes.

Nothing in this policy limits any rights you may have under the Australian Consumer Law in relation to delivery within an agreed or reasonable timeframe.

Order Tracking

Once your order has been dispatched, you will generally receive a shipping confirmation email.

Where tracking is available for your shipment, tracking details will be provided so you can follow the progress of your delivery.

Please allow some time after dispatch for tracking information to become active in the carrier's system.

Shipping Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

  • Recipient name
  • Street address
  • Suburb or city
  • State or territory
  • Postcode
  • Contact information

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

Additional delivery costs may apply where an order needs to be resent because incorrect or incomplete delivery information was provided by the customer, subject to applicable law.

Damaged or Incomplete Deliveries

If your order arrives damaged or incomplete, please contact our customer support team as soon as reasonably possible.

To help us investigate the issue, we may request:

  • Your order number
  • Photographs of the product
  • Photographs of the packaging
  • Details of any missing items

Where applicable, we will provide an appropriate solution in accordance with our policies and your rights under the Australian Consumer Law.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.

Where appropriate, we may contact the relevant delivery provider to determine the location and status of your parcel.

If a shipment is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with applicable Australian law.

Failed Delivery Attempts

Where a delivery cannot be completed, the carrier may:

  • Attempt delivery again
  • Leave instructions for collection
  • Deliver the parcel to an authorised collection location
  • Return the parcel to the sender

Customers should follow any instructions provided by the relevant delivery carrier.

Peak Seasons and Public Holidays

During busy shopping periods, promotional events and Australian public holidays, processing and delivery may take longer than usual.

We will make reasonable efforts to minimise delays and provide relevant information where significant disruptions are known to us.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping services, fulfilment processes or applicable requirements.

Any updated version will be published on this page.

Contact Us

If you have any questions regarding shipping, tracking or delivery, please contact:

Sexy Time Hume

Address:
2/49 Sheppard St, Hume ACT 2620, Australia

Website:
sexytimehume.shop

Email:
help@sexytimehume.shop

Phone:
+61 2 6260 2211