Privacy policy

Last Updated: July 2026

At Sexy Time Hume, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit sexytimehume.shop, contact us, create an account, or purchase products from us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Sexy Time Hume

Address:
2/49 Sheppard St, Hume ACT 2620, Australia

Website:
sexytimehume.shop

Email:
help@sexytimehume.com

Phone:
+61 2 6260 2211

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect personal information including:

  • Your full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Order and transaction details

  • Purchase history

  • Account information

  • Communications with our customer support team

We may also automatically collect certain technical and usage information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of visits

  • Referring website or source

  • General website interaction and usage information

We aim to collect only information that is reasonably necessary for operating our business and providing our products and services.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an order

  • Create or manage an account

  • Contact our customer service team

  • Subscribe to marketing communications

  • Complete a form on our website

  • Participate in a promotion or offer

  • Interact with our website

We may also receive information from service providers that assist us with payment processing, order fulfilment, analytics, website operation, fraud prevention and related business services.

4. How We Use Your Personal Information

We may use your personal information to:

  • Process, manage and deliver your orders

  • Process payments and refunds

  • Communicate with you about your purchases

  • Respond to enquiries and customer support requests

  • Manage customer accounts

  • Provide and improve our website, products and services

  • Detect and prevent fraud, misuse and security incidents

  • Maintain business and transaction records

  • Comply with applicable legal, regulatory, tax and accounting obligations

  • Protect our legal rights and legitimate business interests

We will not use or disclose your personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

5. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our products, promotions or special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

We will handle personal information used for direct marketing in accordance with applicable Australian privacy and electronic communications laws.

6. Sharing and Disclosure of Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment processors and payment service providers

  • Delivery companies, couriers and logistics providers

  • Website and e-commerce platform providers

  • Cloud storage and hosting providers

  • IT and technical support providers

  • Analytics and website performance providers

  • Fraud prevention and security service providers

  • Professional advisers where reasonably necessary

  • Government authorities or regulators where required by law

We do not sell or rent your personal information to third parties for their independent commercial use.

Service providers are only given access to information reasonably necessary to perform their services.

7. Payment Information

Payments made through our website are processed by third-party payment providers.

We do not normally receive or store your complete payment card details. Payment information is processed directly by the relevant payment provider in accordance with its own security and privacy practices.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality

  • Remember preferences and shopping cart information

  • Analyse website traffic and performance

  • Understand how visitors interact with our website

  • Improve our services and customer experience

  • Support advertising and marketing activities where permitted

You may be able to control, restrict or delete cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of our website.

9. Overseas Disclosure and Processing

Some of the service providers we use may operate or store information outside Australia.

As a result, your personal information may be processed, stored or disclosed in countries outside Australia.

Where the Australian Privacy Principles apply to us, we will take reasonable steps required by applicable law in connection with overseas disclosures of personal information.

The countries in which overseas recipients are located may vary depending on the service providers used by our business.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

This may include retaining information to:

  • Complete and maintain records of transactions

  • Provide customer support

  • Comply with accounting, tax and legal obligations

  • Prevent fraud and misuse

  • Resolve disputes

  • Enforce agreements

  • Protect our legitimate business interests

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Interference

  • Modification

  • Disclosure

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

You are responsible for keeping any account passwords and login credentials confidential.

12. Accessing and Correcting Your Personal Information

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details provided below.

We may need to verify your identity before processing certain privacy requests.

There may be limited circumstances where we are legally permitted to refuse access or correction. Where required by law, we will explain the reason for the refusal.

13. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first using the details below.

We will review your complaint and aim to respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

14. Data Breaches

Where applicable, we take reasonable steps to investigate suspected data breaches.

Where a data breach is subject to the Australian Notifiable Data Breaches scheme, we will take the actions required by applicable law, including notifying affected individuals and the relevant regulatory authority where required.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policy of any external website before providing personal information.

16. Children's Privacy

Our website and products are intended only for adults who meet the applicable legal age requirements.

We do not knowingly seek to collect personal information from children through our website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business operations

  • Our website or services

  • The service providers we use

  • Applicable legal or regulatory requirements

The updated Privacy Policy will be published on this page with a revised effective or last-updated date.

18. Contact Us

For questions, privacy requests or complaints concerning this Privacy Policy or the way we handle personal information, please contact:

Sexy Time Hume

Address:
2/49 Sheppard St, Hume ACT 2620, Australia

Website:
sexytimehume.shop

Email:
help@sexytimehume.com

Phone:
+61 2 6260 2211